Firstly, a thank you, to everybody who signed up to WhatCulture Extra in order to watch WCPW’s first iPPV event Refuse To Lose. We really are grateful for your continued support.
Secondly, and sadly, an apology. We were just as excited as all of you to watch the event, and just as disappointed when it transpired that for many of you, technical issues meant our stream failed to operate for a significant portion of the show. For this, we offer a big, unreserved sorry.
Whilst we conducted extensive testing with our equipment in the months leading up to Refuse To Lose and had every confidence that it should run smoothly, unfortunately this turned out not to be the case. Sadly, when it comes to launching a new service, such assurances are seldom 100%. Nevertheless, this fact doesn’t excuse the stream not working perfectly for our paying customers, and nor does it mitigate our regret that we failed to deliver precisely what we promised.
Thankfully, our development team has worked tirelessly to identify the problem, and we will make every step possible to ensure a mishap of this magnitude never occurs again.
The good news is that the on-demand version of Refuse To Lose is currently available on WhatCulture Extra, working perfectly as intended. Anyone who paid for the show will be able to watch it in full, and immediately.
We’re also aware that a number of customers experienced issues with the renewal of their subscriptions, which resulted in additional unforeseen charges against their payment methods. We’re working on putting this right immediately with all of those affected customers.
Finally, on a more positive note, we have been overwhelmed with enthusiastic feedback for Refuse To Lose itself, and strongly encourage fans of WCPW and wrestling to give it a chance now it’s up and running. Again, we’re devastated that production on the technical side failed to marry a show we knew everybody would enjoy, and one of which we are all immensely proud.
Once more, thank you for your understanding and support, and again we offer the most profuse apologies for our failure to give you what you were expecting.